Feedback Forum

You know better than anyone else what you want from the Crunch website, Crunch.com. So tell us. Revolutionary or simple—we want to hear it. Share your ideas, tell us what you think of other people’s ideas and join the discussion.

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  4. Response

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  5. Status

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  1. 190 votes
    Vote
    for

    Allow members to track goals and progress

    An online tool allowing me to set attendance goals and maybe email or sms reminders to go?

  2. 147 votes
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    for

    Leverage Fitness Social Network FitFiend.com

    Use the Fitness Social Network FitFiend.com, which already has many Crunch members and instructors on the site. It would be a great way to promote Crunch to non-members, whether by having your trainers/instructors featured, new gym openings and events covered, or tapping the wealth of fitness professionals for job openings.

    Crunch and FitFiend are discussing the possibility of working together. We plan to continue our conversation to ensure a potential partnership is best for both parties. Thanks for the recommendation and virtual introduction!

    - davidrayner
  3. 131 votes
    Vote
    for

    Instructor Subs
    planned

    Create an interest e-mail to notify students if a regular instructor is out and who is subbing for them

    We are all big fans of targeted emails, and sms text messages regarding a number of different club related topics. We plan to offer RSS feeds too. What other topics would you like to receive updates on?

    - davidrayner
  4. 89 votes
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    for
  5. 74 votes
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    for

    create a mobile site
    started

    I jump from gym to gym and take all your classes. A mobile site would allow me to get information when I need it.

    We love this suggestion and see how it could add value to our member experience. We are discussing which features should be accessible on a mobile friendly site to add the most "on the go" value. We are open to suggestions regarding mobile features and functions. Just select the comment link below.

    - davidrayner
  6. 73 votes
    Vote
    for

    Start a feature that tells me if the gym is busy
    planned

    I can go to the gym at anytime because I don’t have job. I would like to know if the gym is super busy before showing up. Maybe you can add a rank or something. This would work wonders for your Union Square location.

    This feature is a brilliant suggestion that can be executed quickly and is uncomplicated to manage. We haven’t decided if we should implement this idea on our existing website or included this element in the redevelopment scheduled for later in the year. We may be able to set up member notifications when a certain location is over or under a desired occupancy level. Another option is to creatively display the “traffic” rating on our clubs pages and on a mobile friendly site. Which you would prefer?

    - davidrayner
  7. 69 votes
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    for

    trainer tips

    for crunch members, feature "trainer of the week" who provides training tips on the site just for Crunch members

  8. 67 votes
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  9. 60 votes
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    for

    Include a feature so I can pay my bill online
    planned

    Just incase I miss a payment and receive the email from the billing department. It's happened a few times... Online payment and statement reminders would help me stay on schedule.

  10. 59 votes
    Vote
    for

    allow members to suspend their membership if necessary
    planned

    I travel a lot for work, and would like to be able to suspend the membership, or what would be really nice would be to have membership credits that are used up each time you go, instead of a flat monthly rate.

    We plan on allowing members to freeze their membership online as a feature and function of our new website. This is one of many new features that will be incorporated into the site based on a member’s suggestion. Until this modification is live, members are able to freeze their accounts by submitting a request within the gym or by calling our member services department at 888.2.CRUNCH

    - davidrayner
  11. 46 votes
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    include a feature so I can sign in for classes online
    planned

    I work late, and many times I miss the classes I'd like to get to because the sign in sheet is available only to people who have the time to get to the gym an hour before the class. An online sign in sheet would allow hard working people to get to the gym and enjoy classes according to their own schedule.

    Thank you for your suggestion. A feature that allows members to sign up for classes online would be helpful to many members.. We are taking this suggestion seriously and plan to explore ways that we can bring this to life on our web stie. Do you think it's fair to have an online sign up for all classes or just some? We'd like to hear back from you again. Thanks for your feedback.!

    - CCALDERA
  12. 44 votes
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    for

    create a facebook

    Create a facebook of who the instructors are and what they teach

    Crunch recently created a Facebook Group to unite Facebook Crunch members across the nation, allow group members to participate in our sponsored events, see photos and videos from those events, post to our discussion board and community wall and most importantly, extend the Crunch experience beyond the walls of our clubs and into their favorite online enviroment.

    - davidrayner
  13. 38 votes
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    for

    create your own group fitness class schedule

    It would be really cool if members could pull group fitness classes from different location schedules and create their own personal schedule to follow. Maybe the personal schedule could also be adapted to mobile phones.

  14. 35 votes
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    for

    make the locations page more user-friendly
    planned

    It would be better if all locations were listed on the front page rather than requiring that one click through on the metropolitan area

    Thank you for the feedback. We agree this method should be less time consuming and more logical. We are working towards a system that will identify the city where you reside and customize the site navigation.

    - davidrayner
  15. 33 votes
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    for

    Have a feature that tracks attendance every time you scan in

    Sometimes when you're busy it's difficult to keep track of how much you've been working out. It would be nice if every time you scan your key tag it got recorded online in a profile or email alert and you could check and see how you're doing. I know this is similar to other suggestions, but I think less complicated - no workout summaries, just "You've been to the gym X times this month."

  16. 29 votes
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    for

    Have bios of all of the trainers at each location online

    When I first signed up my biggest goal was to get a trainer that was hard on me and didn't let me give up on myself. I signed up with the first trainer that spoke with me because he said he would be hard on me, but we ended up goofing off more than working out some days and $1250 and two months later, I haven't even come close to meeting my goals and definitely won't be wearing a swim suit this year. Total waste of money.

  17. 27 votes
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    for

    clicking on class/ instructor
    planned

    When you are on the class finder page. If you can click when you're in the schedule on the instructor or the class name so you can find out when they teach or when the class is held again. When you're trying to pick at the top, you can't always choose the instructor because the list is too long to scroll down and pops back up to the top.

  18. 25 votes
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    for

    Display the club special event calendars on the website

    Could the events that are written on calendars at the clubs be put on the web site?

    Thanks for the post! Are you referring to the Crunch sponsored event like the Nike Human Race, City Chase New York, and the Surfing trip Crunch is hosting?

    - davidrayner
  19. 25 votes
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    for

    Fitness tips e-mailed w/ advice, workouts, tips & reminders

    E-mail a tip of the day that members can subscribe to. It would give you a workout tip, classes you should look into, cross training suggestions, nutrition suggestions.

    Potential Topics:
    How Hard Should Your Workouts Be? Tune in to Your RPE
    How much protein do you need?
    Strength training 101
    Snackers Guide to dried fruit
    How many steps do you take in a day

  20. 24 votes
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    for

    Add videos of your classes to the site
    planned

    I travel 20 weeks out of the year. Mostly to LA and Miami where Crunch is located but a few other cities Crunch isn't located. I think you should offer the option to watch or download videos of you yoga classes.

  21. 22 votes
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    for

    Add a button to schedules to add a class to your calendar

    May web sites have a button to automatically add an event to your personal email calendar.
    Could this be added to the Crunch Schedules and Class Grabber?

  22. 22 votes
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    for

    Add the schedule of classes for Rock Creek Sports Club, MD

    I don't see our gym on your schedule or map!

  23. 21 votes
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  24. 20 votes
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    allow members to suggest new class ideas by location

    I would like to be able to suggest classes for my gym location. Some of the fun classes I would like to take are not offered at my location, but if they were, I would definitely attend.

  25. 19 votes
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    for

    Provide a Nutritionist or Dietitian to better food choices

    We all could use some help in how to read food labels and the right choices for helping us reach our goals

  26. 18 votes
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    for

    Have the "Class Finder" remember your city.
    planned

    Every time I go to this page I have to enter my city. Please could the page use a cookie to remember it.

    We couldn't agree with you more. We promise to enhance this functionailty on the new site.

    - davidrayner
  27. 18 votes
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    for

    Improve navigation on your website
    planned

    The Crunch website needs better navigation. For instance, I often look at schedules for different locations in NYC. After looking at one I have to go all the way in again to find NYC locations...! That's a lot of clicks.

  28. 17 votes
    Vote
    for

    have the class lists available on the website instead of PDF

    The extra steps of downloading and opening or printing seem a little archaic, I think having the class lists as HTML would allow you to link to the class descriptions, the name of the instructor and their bio. Would be a lot more user-friendly.

  29. 17 votes
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    make sure the class schedules are always up to date.

    I download schedules from the website and check them all the time to make my weekly fitness schedule. My frustration is that a lot of the time the schedules are always up-to-date, or they aren't updated until days after they've been in effect. There are signs all over the gyms to save paper and be more eco-friendly by checking the website to get the class schedules. If you want us to do that, it would be helpful if it was updated in a timely fashion.

  30. 14 votes
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    Survey on satisfaction
    planned

    Give feedback to Crunch on cleanliness, staff friendliness, etc, and leave room for comments on the website.

  31. 13 votes
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  32. 13 votes
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    for

    Crunch Forums
    planned

    Forums where members can post questions and discuss their work-out goals

  33. 13 votes
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    for

    fix quick schedule grabber by specialty
    planned

    when you grab the schedule for all dance rhythms classes, monday and tuesday column is missing (at least for NYC).

  34. 12 votes
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    for

    sell gift cards online

    an ecommerce site would probably help your business and make the gift of membership or personal training a possibility around the holidays.

  35. 11 votes
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    for

    change gym locations page to not start over each time

    The way the flash is on the club locations page, you have to go back to the beginning each time you want to look for a new club. Pressing "back" also takes you back to the national map. Kind of annoying.

  36. 11 votes
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    for

    Online music requests

    Let members of each club request and vote for music that gets played. This lets members select music that fits each location's taste, rather than current generic selection.

    Originally, http://crunch.uservoice.com/pages/general/suggestions/7715

  37. 10 votes
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    for

    Allow members to customize the site based on preferences

    I would like to complete a basis profile hoping that Crunch would use that information to communicate relevant information. I don't take the group fitness classes and don't need emails informing me about new classes.

  38. 10 votes
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    for

    have an online store to buy merchandise

    It would be great to have an online crunch store so everyone can buy merchandise anytime. Instead of going to a local crunch.

  39. 10 votes
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    for

    Workout schedule

    Workout schedule should be accessible faster. You have to click on 3 or 4 different things to get to it. You should make it so that when we open the Crunch website, each city is listed and we can just click on the city/location and the schedule will pop up.

  40. 9 votes
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    for

    find classes by clicking on title

    It would be wonderful to be able to find where a class is, simply by clicking on its title.
    Once you click on the title, you are directed to that Crunch Gym Locations schedule or address & contact details.

    I want to do all the classes, but I don't want to have to come in to my local Crunch every time I have a query of where it is.

  41. 8 votes
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    for

    Include a feature that would allow you to track your visits,

    Include a feature that would allow you to imput your daily meal schedules and exercise schedules.

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